Common questions

Open the app and it works — no sign-up, no forms to fill in. The first time you connect, the system asks to add a VPN configuration; approve it and you are connected.

Creating a free account takes an email address and a password, and gets you a traffic allowance of 10 GB every month.

In this order: switch to another route; switch the proxy mode once; open Checks → Connectivity test to see whether common sites are reachable; then Checks → Local network to see whether the link type and the resolvers look right.

If nothing is reachable at all, the problem is usually the network you are on. It is also worth checking whether this period’s traffic allowance has run out.

Guests can use the app straight away; a free account gets 10 GB every month. The allowance resets on the 1st, and your account page shows what is left this period and the reset date.

We count only the total number of bytes sent and received. That total contains nothing about what you visited, and nothing about it can be worked backwards.

Choose password recovery on the sign-in page and request a code at your registered email address. There is a 60-second cooldown after each send; if you tapped several times, only the code in the most recent email works.

The code email is sometimes filed as spam, so check that folder if it does not arrive.

In the app, under Me → Account → Delete account. It is immediate, permanent and cannot be undone, and you do not need to contact support.

The same email address can register again right away, but it will be treated as an entirely new account.

Smart routing decides by rule: local traffic goes direct, everything else takes the proxy route. Global proxy sends all traffic through the proxy route.

The DNS rules are the same in both modes — under global proxy, local domains are still resolved by the direct resolver, which is what puts you on a nearby CDN node.

Custom rules take priority over the built-in rule sets, but not over the reserved rules for local networks and private addresses. When one of those catches the traffic first, your rule never gets a turn.

Look the domain up under Checks → Domain route lookup: the page shows which rule actually matched, and when a higher-priority rule got there first, which one it was.

Domain route lookup: collapsed it shows the verdict; expanded it shows the reasoning — the rule that matched, and why the rules before it did not.

DNS leak test: two parts, one for whether resolution enters the tunnel and one for whether the resolvers are encrypted. When the preconditions are not met, the verdict is “cannot be confirmed”, not “secure”.

Connectivity test: three outcomes only — reachable, not reachable, timed out. No latency numbers.